helpdesk AI
◆You scanned — let's sort it in 30s.

We're here,
the moment you scan.

Something off with your parcel? Tell us what happened on WhatsApp — we'll connect you straight to the right person to sort it out. No logins, no hold music.

24h

Reach out within 24 hours of delivery. That's the window we need to route your issue to the seller. See terms.

One chat. Right person.Real humans, no botsWhatsApp-first supportAvg connect time under 2 minSend photos, videos, voice notesNo logins, no forms, no IVRRouted straight to your sellerBuilt for the moment after the doorbell ringsOpen Mon–Sun, 9 AM – 9 PMMade by humans, for humansOne chat. Right person.Real humans, no botsWhatsApp-first supportAvg connect time under 2 minSend photos, videos, voice notesNo logins, no forms, no IVRRouted straight to your sellerBuilt for the moment after the doorbell ringsOpen Mon–Sun, 9 AM – 9 PMMade by humans, for humansOne chat. Right person.Real humans, no botsWhatsApp-first supportAvg connect time under 2 minSend photos, videos, voice notesNo logins, no forms, no IVRRouted straight to your sellerBuilt for the moment after the doorbell ringsOpen Mon–Sun, 9 AM – 9 PMMade by humans, for humans
What can we help with?

Pick the thing that's on your mind.

Most issues are sorted without ever needing to talk to us. But if you'd rather, we're one tap away.

01

Item arrived broken

Send us a photo on WhatsApp — we’ll connect you to your seller right away.

02

Wrong item received

Tell us what you got vs what you ordered. We’ll loop in the right person to fix it.

03

Missing from parcel

Something didn’t make it in the box? Share the order details — we’ll get it raised.

04

Want to return it?

Tell us why on WhatsApp — we’ll route the request to the seller’s returns desk.

05

Refund question?

Share your order ID and we’ll help you get an answer from the seller, fast.

06

Talk to a human

Open WhatsApp and a real specialist replies — no bots, no scripts.

FAQ

The honest answers.

No fluff, no runaround. If something's not here, ask — we'll add it.

How quickly do I need to reach out?

Within 24 hours of receiving your parcel. That’s the window we need to route your issue to the seller through the Platform. After 24 hours, the seller’s own policies apply on whatever timeline they themselves set.

What is helpdesk AI exactly?

We’re a tech platform. The QR on your parcel routes you to us, and we connect you to the seller (or whoever sent the parcel) over WhatsApp so your issue gets to the right person quickly.

Do you handle the refund / replacement yourself?

No. Refunds, replacements, returns, and product quality are between you and your seller. We help by connecting you to them fast — we don’t hold inventory or process payments.

How fast will I get a reply?

We aim to connect you within a couple of minutes during business hours. Resolution timelines depend on your seller’s policies.

Why WhatsApp only?

It’s where you already are, it keeps a chat history both you and the seller can refer back to, and it lets you share photos, videos, and voice notes without filling forms.

I scanned the QR but landed here — is this safe?

Yes. We never ask for passwords or full payment details on this page. For full details on how your data is handled, see our Privacy and Terms pages.

WhatsApp support

One chat away from resolved.

Tap once. Tell us what happened. We'll connect you to the right person on WhatsApp — with full chat history, photos, and zero hold music.

  • Average reply in 2 minutes
  • Send photos, videos, voice notes
  • Open Mon–Sun, 9 AM – 9 PM